Q. I don’t have a credit card. Are there alternative payment methods available? A. Ballistic Publishing now accepts paypal and you don't even need a credit card to pay. Another solution is to get a friend or relative to order it for you. However, we can also accept cheques, money orders and telegraphic transfers. Email info@ballisticpublishing.com for more details.
   
Q. Can I have the tracking number for my shipment? A. We allow our customers to select what fom of shipping they require.
If Expressshipping is selected then you will have acces to a tracking number.
If Standard shipping is selected, the order will be sent via airmail and as a result will not have a tracking number.
   
Q. Can I save postage by combining orders? A1. Standard. Our Airmail shipping deal is based on packages weighing less than 2kg. Since nearly all our books weigh more than 1kg, they are sent individually.

A2. Express. Express rates are based on a sliding scale according to the total weight. This means that the more books ordered, lowers the rate per book.
   
Q. How much will shipping be? A. There are many variables involved in working out the shipping cost, including which books, where they are going, and how they are going. The shipping cost is calculated and displayed during the checkout process, before the credit card details are entered.
   
Q. Will there by any customs charges/duties? A. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from ballisticpublishing.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
   
Q. My book is faulty or was damaged in shipment. What do I do? A. Email a picture of the problem to info@ballisticpublishing.com and we will arrange a replacement.
   
Q. I have emailed info
@ballisticpublishing.com
and not received a reply. Why not?
A. Emails to info@ballisticpublishing.com are answered within 24 hours, usually much quicker. If you have not had a response, the most likely cause is your SPAM detection/blocking software. We have had a lot of problems with this lately. It is very hard to answer queries about orders and shipments without using words like “order”. If your query has not been answered within 24 hours, email again and we will try and answer more generically.
   
Q. How can I tell what is happening with my order? A. Go to http://ballisticpublishing.com/store/yourorder.php and enter the email address you used when placing the order, and the order number.
   
Q. I need a printed receipt for my records and/or for customs clearance. A. Go to http://ballisticpublishing.com/store/yourorder.php and enter the email address you used when placing the order, and the order number. You can then print off a receipt.
   
   

 
Mailing Address
Ballistic Media Pty Ltd
Aldgate Valley Rd
Mylor, SA 5153
Australia

Phone / Fax
Ph: +61 8 8388 5966
Fax: +61 8 8388 5977

ABN: 63 104 352 758
Payment Enquiries
Email: payment
@ballisticpublishing
.com


General Enquiries
Email: info @ballisticpublishing
.com
Bulk Discounts
We offer great discounts for bulk orders in general. Click Here for rates and details.

Reseller Enquiries

Interested in selling Ballistic books? Contact Andrew Plumber (email) or Ph. +61 8 8388 5966.
Author Submissions
We are currently seeking authors and industry colleagues interested in writing books that fit in with our vision and mission. If you have the intention of writing a CG book and share the same ideals as us, please feel free to drop us a line. Daniel P Wade- Senior Editor, Email: daniel@ballisticmedia.net
Refund Policy
We offer refunds to sales that have not been shipped yet. Once the order has been shipped, sales are final and no refund will be given.

Privacy Policy - Credit/Debit Card Information
Your credit card information is securely stored in our system in an encrypted form. Communication between ballisticpublishing.com and our bank is performed according to bank-supplied security requirements. Credit-card information is removed once your order has been successfully paid.

Privacy Policy - Your Information
Information provided by you when purchasing from us is used only to the extent necessary to complete your order and to keep you informed of new products and services. We do not provide this information to others, except as may be required by law. Email addresses, however acquired – whether provided when purchasing from us, provided when registering for the forums, or by emails sent to us – will not be sold, rented or given away. Any questions on our privacy policy may be addressed to our privacy officer at privacy@ballisticmedia.net

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